Welcome to Faircare Counselling! We’re committed to providing a supportive and professional space for your mental well-being. Please take a moment to read through our Terms & Conditions to ensure clarity on how our services work.

1. Booking & Payments 💳

• All therapy sessions must be booked and paid for in advance.
• Unless a valid reason has been agreed with the admin team, and a specific date for payment has been confirmed, an exception can be made. This must be arranged with the admin team in advance.
• Once a session or assessment has been completed and paid for, it is non-refundable.
• If no payment is received by the end of the week after a session has taken place, Faircare Counselling reserves the right to automate the payment using the payment details on file.
• If you decide to book a discounted block of sessions but do not use all the sessions in the package, the remaining balance will be added as credit to your account. This credit can be used for future sessions at a later time.

2. Cancellations & Rescheduling 🔄

• We understand that unforeseen circumstances can arise, and you may need to reschedule a session. If you provide at least 24 hours’ notice, we’ll be happy to move your session to a new date.
• If a session is cancelled with less than 24 hours’ notice, the session fee is non-refundable, as our therapists have set aside this time specifically for you.

3. Late Arrivals & No-Shows ⏳

• If you arrive late for your session, it is at the therapist’s discretion whether to allow you to finish at the normal time or extend the session.
• If a client fails to attend a session without notice, it will be considered a no-show and fully chargeable.

4. Therapist Availability 👩‍⚕

• While we aim to match you with a therapist that suits your needs, availability may vary. If your therapist becomes unavailable, we will offer an alternative option.

5. Therapist Reassignment 🔄

• If your therapist is no longer available, we will provide a premium replacement free of charge to ensure your therapy continues smoothly.
• If at any point you wish to change your therapist, this can be arranged free of charge. Our priority is ensuring you feel comfortable and supported in your sessions.

6. Code of Conduct ⚖️

• Faircare Counselling is committed to providing a safe and respectful environment for both clients and therapists.
• Clients are expected to communicate with therapists in a courteous and respectful manner.
• Any behaviour that is deemed inappropriate, abusive, or violates professional boundaries may result in the termination of services.

7. Faircare’s Role & Liability Disclaimer ⚖️

• Faircare Counselling’s role is solely to match you with a personalised therapist based on your needs and requirements.
• Faircare will not be liable or held responsible for any issues that may arise between you and the therapist.
• If you experience difficulties with your assigned therapist, the only action we can take is to change your therapist.

8. Faircare’s Right to Refuse or Terminate Services 🚫

• Faircare Counselling reserves the right to decline or discontinue services if a client repeatedly cancels sessions, behaves inappropriately, or violates ethical policies.
• If services are terminated due to misconduct or repeated cancellations, no refunds will be issued for any remaining sessions.

9. Confidentiality & Privacy 🔒 

• Your privacy is important to us. All sessions are confidential, in line with our ethical guidelines and legal requirements.

10. Data Protection & GDPR Compliance 🛡️

• All personal data is handled in accordance with GDPR regulations and UAE data protection laws.
• Please see our Privacy Policy for further details on how we collect, store, and protect your information.

11. Emergencies 🚨 

• Please note that Faircare Counselling does not provide crisis support. If you are in distress and need immediate help, please contact emergency services or a crisis helpline in your area.

12. Liability Disclaimer 📜 

• Therapy is a professional support service, and while we strive to offer high-quality care, Faircare Counselling cannot guarantee specific outcomes.
• Our services are intended to support mental well-being, but they are not a substitute for emergency or specialist medical treatment.

By booking a session with Faircare Counselling, you agree to these terms. If you have any questions, feel free to get in touch – we’re here to help! 😊